FAQ
Subtitle content Subtitle content

FAQS

Things You Might Want to Ask

Q:Can I change or redesign the product patterns I see on the website according to my ideas?

Absolutely!We are a well-known art design and research and development center from China. With 30 years of experience, we have long been committed to the field of art development and production. Our understanding and research on art have been our unchanging driving force for progress for a long time. It is an honor to meet you in this artistic space. We will fully support and communicate with you regarding your understanding of art. We hope that together we can create a perfect work that is exclusive to you.You can send an email or contact our customer service for ommunication.

Q:Can I customize works with images not displayed on the website according to my personal needs?

Of course you can. You can share your customization preferences and needs with us via email or our online customer service, such as the usage environment, expected functions, reference materials, specific size data, favorite patterns, color schemes, etc. We will design according to your requirements. After confirming the design style, delivery date with you and receiving the payment, you will receive your work in a few days.

Q:Can the works sold on the website be repaired if they are damaged? How much does it cost?

For the works we have sold, if the damage is caused by non-human factors, we will provide a lifetime free repair service.If the damage is caused by human factors (such as improper use, accidental collision, etc.), we will calculate the specific cost based on the extent of the damage, the required materials and the repair man-hours. You can send photos of the damaged work and detailed information to us via email or online customer service. Our professionals will evaluate it and inform you of the specific repair plan and cost details, and the repair will be carried out only after your confirmation and consent.You can contact us at any time to discuss specific matters. Thank you for your support!

Q:We are purchasers. Could we discuss cooperation matters?

Dear Director,​Hello! Thank you for your company's attention and favor to us.​Our design company has strong design and production capabilities, and the market supply is stable.​We sincerely hope to become your long-term partner to achieve a win-win situation. We will ensure the quality of products/services, optimize costs and delivery efficiency. We can further communicate through email or online meetings on details such as product specifications, price and payment, delivery arrangements, after-sales service and contract terms.